Privacy Policy

Effective Date: 14th July 2025

At KXG Pro Lash, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. What We Collect

When you shop with us or contact us, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (securely processed via Shopify Payments, PayPal, Afterpay)
  • Order history and any messages or inquiries you send

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders
  • Send order confirmations and shipping updates
  • Respond to inquiries or customer service requests
  • Send marketing emails (only if you have opted in)
  • Improve our products, website, and customer experience

3. Marketing Communications

You may choose to receive marketing emails such as promotions, restock alerts, or news about KXG Pro Lash. You can opt in during checkout or through pop-ups on our website.

If you no longer wish to receive these emails, you can unsubscribe at any time by clicking the link in the email or contacting us directly.

4. Sharing Your Information

We respect your privacy — we do not sell your information.

We only share your personal information with trusted third parties to help run our business, such as:

  • Shopify (our ecommerce platform)
  • Payment providers: Shopify Payments, PayPal, Afterpay
  • Shipping carriers (e.g., Australia Post, couriers)
  • Email marketing platforms (only if you’ve opted in)
  • These providers only use your information as needed to perform their specific functions.

5. Your Rights

As a customer based in Australia, you have the right to:

  • Access the personal data we hold about you
  • Request updates or corrections to your information
  • Request deletion of your data (subject to legal obligations)
  • To make any of these requests, email us at kxgprolash@gmail.com

6. Data Security

We take security seriously. Your personal data is stored securely through Shopify’s data system and protected with industry-standard encryption. Payment details are processed through secure, PCI-compliant gateways — we do not store your card details.

7. Cookies

We use cookies to improve your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies in your browser settings, though this may affect your experience on our site.

8. Changes to This Policy

We may update this policy from time to time. All changes will be posted here with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

KXG Pro Lash
📧 Email: kxgprolash@gmail.com
📍 Based in Australia